"We provide knowledge and information about CGMP and Quality Systems to the Life Science industry"

Compliance Seminars®

Life Science industry

Tools to improve poor personnel behaviors
– within Pharma and Medical Devices

Have you ever wondered why there tends to be an unsatisfactory rate of personnel related discrepancies despite employees receiving continuous training?

Working within the life sciences industry, you are well aware of how imperative it is to maintain high standards of quality. Mere mistakes resulting from poor personnel handling are just not acceptable! What if there was a way to significantly decrease those inconsistencies in the workplace? What if you could compel not only employees, but also Customers/Suppliers to behave in a desired manner?

In this fun, yet highly informative course, you will be introduced to the idea behind behavioral science, covering: cognitive biases, choice architecture, nudging, and behavioral design. You will also understand the process the mind goes through when having to make changes. You will then analyze previous case studies alongside the instructor and finally utilize theories and tools that have been validated to work to shape and change behavior.

This lesson is 65% theoretical (with countless examples) and 35% practical (quizzes and group work is given).

Course outline:

    Day 1
  • Introduction – Humans are Rational!
  • An Explanation for Personnel Related Discrepancies within the Workplace
    • Relevant Cognitive Biases*
    • Internal and External Barriers
  • Utilizing Behaviour Science Models to Change Behaviour
  • Introduction to Choice Architecture*
  • The Validated Science of Persuasion*
  • What is Nudging and Behavioral Design*
  • Day 2
  • Nudging Tool Kit
  • Dimensions of Nudges*
  • Nudging: Case Studies
  • Group Work: Solve a Problem with a Nudge

*Quizzes will be given throughout the course

Learning objectives:

This course will provide the attendees with more tools to strengthen their competences within change management, analysis, communications and innovation. They will also have a general understanding on how to initiate the needed steps to incorporate behavior science into the workplace when needed.

Who should attend:

This course is intended for:

  • Internal/External Lead Auditors
  • Team Leaders and Management within Quality Assurance and/or Production
  • Specialists, Professionals, and/or Project Managers responsible for change management, strategic operation, stakeholder management and/or global communication
  • Team Leaders and Management within Regulatory Affairs and Research and Development should also attend.


When attending a Key2Compliance® course, you get access to Gate2GMP®, our document library and search tool.
At Gate2GMP® each course has its own page where you can download course materials, receive up to date information and communicate in the course forum.
Watch this short video to learn more about what Gate2GMP® offers »


Bring this course in-house?

Are you a group in need of the same training?
Do you wish to customize this course to suit your needs?

 If so, running the course in-house is probably the best and most cost effective solution.

Make an enquiry




Comments from our participants:
"The course leader was very engaged and energetic."


Course facts

Course no:
Pharmaceutical and Medical Device industry

GMP region:

Kristina Smith Hansen
Kristina Smith Hansen,
MilCor Consulting

Date, location and venue:

14-15 May, 2019, Copenhagen, Denmark
Tietgensgade 65    
(Entrance from Kvægtorvsgade)

Register by 2 April - Save 1 500 DKK (€ 200)

Specify our booking code D000030870 to get a discount when making a reservation at a Scandic Hotel.
Scandic Hotels nearby:
» Scandic Webers (500m)
» Scandic Kødbyen (800m)
» Scandic Copenhagen (800m)

This course is offered in-house.
Click here for more info and inquiry form.

2 days
Day 1: 10.00 - 16.30 (Registration 09.30-10.00)
Day 2: 09.00 - 15.00

Price (excl. local VAT):
Register by 2 Apr and save 1 500 DKK (€ 200)
Until 2 Apr: 11 550 DKK (€ 1 550)
From 3 Apr: 13 050 DKK (€ 1 750)
Incl. course material (pdf), lunch and refreshments

Note. Due to tax/VAT regulations within the EU (for courses/seminars/conferences), the course fee is invoiced in the local currency and local VAT is added.
Accommodation is NOT included in the course fee.

For groups registered and invoiced together for the same course we offer the following quantity discount:
2-3 persons 10%
4 or more 20%
Quantity disconts can not be combined with other discounts or offers.
We do not offer or practice any general company discounts without commitments and/or written agreements.

Course material (Handouts)  
No printed course material will be provided on our courses*.
This is primarily to protect the environment. Therefore, we encourage you to bring a laptop / tablet to the course - it is possible to make notes in the PDF file you will have access to.
1-2 weeks prior the course you will receive login details to www.Gate2GMP.com where you can download the course handouts as a PDF.
Note pads and pens will always be provided at the venue.

Cancellation policy - Compliance Seminars®  

Cancellation of registration:

Registration is binding and when you have received our confirmation the following conditions are known and accepted. If you for any reason is unable to attend, substitution is always possible and preferred.
All cancellations and/or substitutions must have been communicated with and confirmed by us.
Cancellations received less than 30 calendar days before course start are subjected to a service charge of 150 € (Euro)/registered course day as compensation for additional administrative burden and for non refundable part of the conference reservation. Cancellations received less than 7 calendar days prior the course, or failure to cancel or "no-show", will be charged in full.

Cancellation of courses: Courses may be cancelled by the organizer if bookings fail to reach minimum numbers (normally not later than 30 days prior the course start), or due to other reasons beyond our control. In such circumstances charged course fees will be refunded, credited, or granted to attend another course for the same value. NOTE! Key2Compliance AB is NOT responsible or liable to any costs in conjunction with a cancelled course. If you need to book flights way ahead (+35 days prior the course) check with us before finalizing the purchase of flights and/or hotel accommodation for an update on the registration situation.